With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation poorly and suffer the consequences or apply the lessons and strategies of Crucial Conversations and improve relationships and results.
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